Plataine Ltd. and its affiliated companies and subsidiaries (collectively “Company”, “we” or “us”) is the sole owner and developer of a platform intended for: (i) providing our registered costumers (“Customer(s)”) with an industrial IoT-enabled technology of intelligent automation and optimization software solutions for advanced manufacturing (“Platform”); and (ii) a support portal (“Support Portal”) (collectively, “Service(s)“).
This privacy policy (“Privacy Policy”) governs our data collection practices and details our privacy practices with respect to the data we collect from:
Each of the Customers and Visitors shall also be referred to herein as “you”.
Your privacy is important to us. We therefore encourage you to read this Privacy Policy carefully prior to accessing or using our website or any of our Services.
This Privacy Policy explains which information we may collect from our Visitors and Customers, how such information may be used or shared with others, how we safeguard it and how each of the aforementioned individuals may exercise their rights related to their Personal Data (as such term is defined below) as required, among others, and where applicable, according to the EU General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
In the event you are a California resident and the CCPA apply to you – please review our CCPA Privacy Notice.
This Privacy Policy constitutes an integral part of our Terms of Use available at: https://www.plataine.com/tou/, as well as any Purchase Order or agreement signed between us and the Customers (“Terms”). Definitions used but not defined herein shall have the meaning ascribed to them in our Terms.
AMENDMENTS
We reserve the right to periodically amend or revise this Privacy Policy which will go into effect immediately upon the publication of the revised Privacy Policy on our website. The last revision date will be reflected in the “Last modified” heading located at the top of the Privacy Policy. We will make a reasonable effort to notify you in the event that we implement any amendments that substantially changes our privacy practices. We recommend that you review this Privacy Policy periodically to ensure that you understand our privacy practices and to check for any amendments.
THE HIGHLIGHTS
If you have any questions or requests regarding the processing of your Personal Data, or would otherwise like to contact us in connection with this Privacy Policy, please send us an email to: privacy@plataine.com.
Subject to applicable law (and specifically the GDPR), our lawful basis for processing Personal Data is as follows:
TYPES OF DATA WE COLLECT
If you are a Visitor or a Customer, we may collect certain information about you, that can be classified, as follows:
The types of data that we collect as well as the purpose for processing such data are specified in the table below.
| Type of Data | How Do We Use It? |
IP Address When you access our website or interact with our Services, we may collect your IP address. | We use this data in order to operate and provide the Services. For example, our Customer’s IP address will be collected in order to enable access to the Platform and Support Portal. IP address may also be collected for the Services’ and website’s protection and security purposes. In addition, we use third party’s cookies for internal analytics, statistic and traffic flow purposes in order to customize and improve our website and Services, and the way in which we offer them, as well as for advertising and remarketing purposes. The use of these third party’s cookies may involve collection of IP address (please see our Cookie Policy below for more information). In the event required under applicable law, we will obtain your consent for the use of such cookies. |
Technical Data Transmitted from Your Device When you access our website or Services, we will collect technical Non-Personal Data transmitted from your device. This data includes type of operating system, type of browser, language preference, access time and date, type of device, internet service provider, ‘click-stream’ in the website, actions in the website, etc. We will also collet your approximate geographical location (meaning, country), which might be extracted from your IP address. In addition, we may process directing URL’s, meaning the URL from which you were directed to our website. | We process this data for the purpose of: (i) operating, providing, maintaining, protecting, analyzing, managing, customizing and improving our website and Services, and the way in which we offer it; (ii) enhancing your experience; (iii) auditing and tracking usage statistics and traffic flow, including regarding our marketing campaigns; (iv) providing support; and (iv) protecting the security of the website and Services. |
Support Portal In the event you wish to access our Support Portal, you will be requested to log in with your applicable email address. We will further process certain data need in order to provide support (for example TeamViewer ID, etc.). | We process this data for the purpose operating the Support Portal and provide you with requested support. We may also use this data in order to further develop and enhance our Services. Please note that, we use Jira by Altassian services for the Support Portal. Atlassian privacy policy is available here: https://www.atlassian.com/legal/privacy-policy |
Information Provided by You Voluntarily In the event you have contacted us through any means of communication we make available, including the online form available through the website or otherwise submitted a request to watch a demo of our Platform, receive a case study, eBook, white paper, brochure or survey, as well as sign up to a webinar and seminars you will be requested to provide us with certain information, for example name, email address, phone number, company name and country. | We will use your information in order to provide you with the materials you have requested, provide you with the support of information requested or otherwise answer to your inquiry, as well as additional occasional communications and updates related to the Services. We will retain our contact history and correspondence, in the event we find it applicable (e.g., in the event of future claim, to provide you with support, or to improve our Services). |
Newsletter If you voluntarily subscribe to our newsletter through the website (or otherwise agree to receive our updates and content), you will be requested to provide us with your email address, as well as, where applicable, name, phone number, company name, and country. You can unsubscribe at any time using the unsubscribe option within the body of the applicable email or by contacting us directly. | We use this information solely to provide you with the content you have requested. Please note that, we use Pardot by Salesforce services for email marketing. Salesforce privacy policy is available here: https://www.salesforce.com/company/privacy/ Please note that, in the event you are our Customer, we may send you information regarding our services, such as upcoming changes or improvements, events, tips, etc. |
| Recruitment If you are interested in working with us, you may voluntarily send us your CV by through the means of communications we make available on our website. | In the event you send us your CV, note that, your provision of Personal Data in connection with recruiting is voluntary, and you determine the extent of information you provide us. We do not request or require sensitive personal information concerning religion, health, sexual orientation, or political affiliation in connection with recruiting. We will use the information you have provided solely to communicate with you, to manage our recruiting and hiring processes, and for compliance with corporate governance and legal and regulatory requirements. If you are hired, the information may be used in connection with employment and corporate management. |
HOW WE COLLECT DATA
Depending on the nature of your interaction with the website or Services, the above detailed data is collected as follows:
We will ask for your consent to collect Personal Data and offer you the choice to opt-out of such collection if we are required to do so in accordance with applicable law.
COOKIES POLICY
We use cookies or similar tracking technologies when you access the website or interact with the Services. This use is a standard industry-wide practice. A “cookie” is a small piece of information that a website assigns and stores on your device while you are viewing a website. Cookies can be used for various purposes, including allowing you to navigate between pages efficiently, as well as for statistical purposes, security, advertising, and more. You can find more information about cookies at: www.allaboutcookies.org and https://cookiepedia.co.uk/.
There are several types of cookies, including:
The table below details the third parties’ cookies we currently use, purpose of use, their Privacy Policy and opt-out controls:
| Third Party | Purpose | Privacy Policy |
| Targeting & Advertising | https://www.facebook.com/about/privacy/update https://www.facebook.com/policies/cookies/ | |
| Targeting & Advertising | ||
| Google Ads | Targeting & Advertising | https://policies.google.com/privacy?hl=en-US |
| Google Analytics | Analytic, Measurement and Performance | https://policies.google.com/privacy?hl=en-US https://tools.google.com/dlpage/gaoptout |
For additional information of our use of Google products, click here.
Cookies Opt-Out
Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. By following the instructions of your device preferences, and by adjusting the privacy and security settings of your web browser, you may remove cookies, however, if you block or erase cookies some features of the website and Services may not operate properly and your online experience may be limited.
Please refer to the support page of the browser you are using. In this regard, following are some links which you may find useful: Google Chrome; FireFox; Internet Explorer; Safari; Edge; Opera
You may opt-out directly from third party retargeting cookies or other ad-technology trackers through self-regulator services like the Network Advertising Initiative’s (“NAI”) website – NAI consumer opt-out page or the Digital Advertising Alliance’s (“DAA”) website – DAA opt-out page;
DIRECT MARKETING
We may send our Customers an email or other messages about us or our Services. We may also send our updates or newsletter to our Customers. You can unsubscribe and stop receiving promotional communications from us by following the unsubscribe link located at the bottom of each communication or by emailing us at info@plataine.com.
Please note that in the event you are our Customer, even if you unsubscribe, we reserve the right to send you service-related communications, including service announcements and administrative messages, relating either to your account or to your transactions the Services, without offering you the opportunity to opt out of receiving.
SHARING DATA WITH THIRD PARTIES
We do not share any Personal Data collected from you with third parties or any of our partners except in the following events:
We reserve the right to use, disclose or transfer (for business purposes or otherwise) aggregated and processed Non-Personal Data to third parties, including, inter alia, affiliates, for various purposes including commercial use. This information may be collected, processed and analyzed by us and transferred in a combined, collectively and aggregated manner to third parties.
YOUR RIGHTS
Data protection and privacy laws may provide you with some of the following principal rights (depending on your jurisdiction) with respect to your Personal Data, which you may exercise:
Please review our Privacy Rights Policy to learn more.
In the event that you contact us and request to exercise any of your rights detailed above, we may request that you provide us with certain information in order to verify your identity and locate your data. Such a process may take a certain period of time, subject to applicable privacy laws.
Please note that, you may have different rights than those which we listed above subject to privacy protections laws in your jurisdiction.
If you wish to exercise any or all of the above rights, please fill out the Privacy Rights Request (“PRR”) form available here, and send it to our privacy team at: privacy@plataine.com.
If you wish to receive more information or in the event that you have any additional complaints about your privacy rights, please contact us at: privacy@plataine.com.
DATA RETENTION
Unless you instruct us otherwise and subject to applicable laws, we retain the information we collect for as long as needed to provide our Services and to comply with our legal obligations, resolve disputes and enforce our agreements if applicable.
SECURITY
We use physical, technical and administrative security measures for the Services in compliance with industry standards in order to prevent your Personal Data from being accessed without the proper authorization, improperly used or disclosed, unlawfully destructed or accidentally lost. It is important for you to remember however, that unfortunately, the transmission of information via the internet cannot be 100% secure. As such, although we will do our best to protect your Personal Data, we cannot guarantee the security of data transmitted via our website or our Services and any transmission of your data shall be done at your own risk.
Please contact us at: privacy@plataine.com if you feel that your privacy was not dealt with properly or was dealt with in a way that was in breach of our Privacy Policy or if you become aware of a third party’s attempt to gain unauthorized access to any of your Personal Data. We will make a reasonable effort to notify you and the appropriate authorities (if required by applicable law) in the event that we discover a security incident related to your Personal Data.
CHILDREN
Our website and Services are not directed nor is it intended for use by children (the phrase “child” shall mean an individual that is under the age defined by applicable law and specifically under the age of 18) and we do not knowingly process a child’s information. We will discard any information that we receive from an individual that is considered a “child” immediately upon our discovery that such an individually shared information with us. Please contact us at: privacy@plataine.com if you have reason to believe that a child has shared any information with us.
TRANSFER OF YOUR DATA
We may store or process your Personal Data in various territories including the United States and the EU. Please note, that if you are a resident of the EEA we will take appropriate measures to ensure that your Personal Data receives an adequate level of data protection when it is being transferred out of the EEA.
DO NOT TRACK DISCLOSURE
Our website does not respond to Do Not Track signals. For more information about Do Not Track signals, please see: http://www.allaboutdnt.com/.
CONTACT US
If you have any questions about this Privacy Policy, you may contact us as follows:
