Solution Engineer – position no. 1034#
Location: Israel
Role
As a member of the Plataine Professional Services team, the Solution Engineer is a key player in an exciting, customer facing role that couples technical and interpersonal skills to successfully implement Plataine’s product offerings.
The Solution Engineer will work within defined project teams to perform a wide range of activities – from process analysis and identification of customer needs to technical implementation, application configuration and development – as necessary – to arrive at the solution outlined with the customer.
Main Responsibilities:
- Work directly with customers and partners to understand business requirements and pain points.
- Take part in the solution-design process to ensure the deliverable meets the customer’s needs
- Take part in the implementation of production optimization solution. Involves application configuration.
- Provide technical support to the customer during the implementation phase.
- Provide on-site support to customers during the testing and go-live phases to ensure a successful deployment.
- Lead Projects, define time-lines, Milestones, Action-Items and make sure all are being met.
- Provide technical training to the customer technical staff.
- Consult and assist customer with fine-tuning the application functionality and optimization elements to meet customer’s service business objectives.
- Provide technical and processes related support to the sales team during a presale phase
Requirements:
- B.Sc in Industrial Engineering or equivalent
- 2 years of experience with customer facing positions- Must
- 2 years of experience in production ( NPI engineering, Planning and production management)-Must
- Experience in leading software projects – advantage
- Experience with the implementation of enterprise commercial business application (e.g. CRM, ERP) – advantage
- Strong desire to work both in design and in ‘hands-on’ implementation modes in the delivery of Plataine’s solutions
- Experience with written functional specifications
- Proficient in Microsoft Excel
- Intermediate SQL and batch scripts skills – advantage
- Strong analytic skills
- Exceptional English verbal and written communication skills- Must
- A team player with excellent interpersonal skills
- Willingness to travel: approximately 30%